faqs

Accessibility

There are lifts to every floor, let us know if you need wheelchair access as one of the floors has steps in the hallway. We have no walk-in showers. A few rooms have steps up to the bathroom or down to the lounge area, so please let us know your preference.

Children

All children are welcome! We have two travel cots available for free, but they are subject to availability. We cannot provide extra beds in rooms, so please book your room type wisely! If you are under 18, you will be required to have an adult present throughout your stay.

Adjoining rooms

We don’t have adjoining rooms, but our two bedroom and three bedroom apartments will be more suited for bigger groups. We can also try our best to get your rooms as close to each other as possible, depending on the room types.

Luggage storage

We can store your luggage during our reception hours, which are currently 9am-5pm 7 days a week. Outside of those hours, we recommend City Stop luggage service on Manners Street.

Check-In

Is at 3pm. If you are arriving after 5pm, please let us know so we can send you our after hours self check-in instructions on the day of arrival. We cannot guarantee early check-ins but we will try our best to have your room ready early if you need it.

Check-Out

Is at 10am. If you would like a later check-out, please ask us. Any checkouts after 12pm will incur a $20p/h fee (e.g. checking out at 2pm will add an additional fee of $40).

Cancellations

Unless otherwise stated, no fee will be charged if cancelled or modified up to 48 hours before arrival. If you cancel within that 48 hour period, you will be charged for the first night of your stay. In the case of a no-show, the first night will also be charged. Contact us directly if you have any issues regarding cancellations or modifications.

Accessibility

Non-refundable

Non-refundable bookings are charged when the booking is made and no refund will be provided if cancelled or modified.

Payments

Payments are to be made no later than check-in. We reserve the right not to honour any bookings that are unpaid at check-in. Acceptable forms of payment are Visa, Mastercard, Eftpos, AmEx, bank transfer, and cash. No cheques.

Terms and conditions

You must provide a valid debit or credit card on check-in in case of any damages caused by you, your guests and other visitors you bring on-site. If damage is found after departure, we will correspond with you via email regarding the necessary charges.

Parking

We have NO on-site parking so we recommend parking at Hope Gibson Taranaki St Parking (68 Taranaki St) and pricing can be found on their website: hgparking.co.nz. There are also a number of Wilson car parks in the surrounding area.

Airport shuttles

We currently have no airport shuttles. We recommend coming via Uber, taxi, or the Airport Express bus that passes through Courtenay Place, a two minute walk from the hotel.

Wifi

Free access, please refer to the compendium or your key card holder for the login and password.

Access

The hotel’s sliding doors lock at 5pm, so you will be required to use your key card on the back entrance after 5pm.

Smoking and Vaping

Is not permitted on site. A cleaning charge of $200 will apply if you are found to be smoking in your room. As the windows do not open, the smell traps into the furniture and carpet so please be considerate of future guests by not smoking in the rooms.

Noise and Parties

The quiet period is from after 10pm. As we are a family hotel, please be considerate of other guests during your stay.

Lost Property

Liberty Apartment Hotel accepts no responsibility for any personal belongings lost, damaged, or stolen. We will store any lost property found while cleaning your room, excluding perishables. After 3 months, if you have not responded to us about the items, we will provide the lost property to staff or the local op shops. Please note that the found items will be shipped back at the owner’s expense, charged to the card on file.